George Miranda is a Community Advocate at PagerDuty, an infrastructure engineer, and a former EMT & First Responder. He is passionate about the systems we use to effectively manage crisis situations and how we learn to continuously improve our practices. He is the author of the O'Reilly eBook, "The Service Mesh: Resilient Service-to-Service Communication for Cloud-Native Applications". Prior to working for software vendors like Buoyant and Chef Software, he worked as an on-call engineer for over 15 years. He enjoys his time roaming the world as a Digital Nomad (with a permanent home in the Pacific Northwest), small-batch artisanal whiskey, and writing third-person biographies no one reads.